OUR STORE POLICIES
Service as It Should Be
At Mystic Hideaway, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING POLICY
How We Do It
Orders are shipped usually within 48 hours after payment is received. Packages are shipped by UPS or USPS to United States and International customers based on the method you choose at checkout. Please Note International customers will have to choose International options at checkout. Most options have tracking.
RETURNS
Everything You Need to Know
We will accept the return of shipped merchandise if notification is within 7 days of receipt. We will issue Credit to your account or refund you. The cost of return shipping shall be the responsibility of the customer.
PRIVACY AT MYSTIC HIDEAWAY
Your Data is Secure
We respect your privacy. We only use the information we collect about you to process orders and to provide a personalized shopping experience.
What information do we collect?
When you register as a Customer, you submit your name, email address and country. This information allows us to fulfill your orders and to contact you if the need arises.
Will you disclose this Information?
No! Never! Your private information is too precious to share with anyone. Information gathered on this site is NEVER made available to third party vendors and NEVER sold to mailing list distributors.
Email Notifications
When you purchase goods from us, you will receive an automated receipt by email. We only email you in person if we need to clarify details about your order or if we are responding to your questions or queries.
Email Communications and Newsletters
We send out occasional email newsletters to our customers. Our newsletters contain information about new products, special promotions, product updates, discounts, articles, and unique offers. You have the option to unsubscribe any any time by simply sending us an email requesting to be removed from the mailing list. You can contact us directly at MysticHideaway@gmail.com
Credit and Debit Card Information
As we use secure third party payment processors like PayPal, Square, and Wix to process credit card and debit card orders, we do not have any access to your credit card information at all. When you make a purchase at this store, you are transferred to the secure servers of our payment processors. No credit card information is ever stored in our site database.
Cookie Usage, Security and Safe Shopping
This website uses cookies to store information on your local computer. These cookies do NOT contain any of your private information; they serve only to store items in your Shopping Basket or to recognize you as a registered Customer when you Log In or access your Account. This prevents unauthorized users from accessing your private information.
We reserve the right to modify these policies for any reason at any time.